Privacy Policy

How DirectRoute collects, handles, stores, and safeguards commercial and personal data under Indian law.

Effective:October 2026

Last Updated:October 2026

Jurisdiction:Pune, Maharashtra, India

Corporate Legal Entity

Directroute Freight Solutions Private Limited

CIN: U49231PN2026PTC254987

Official Inquiries:info@directroutelog.com

Registered Office: 3rd Floor, Shop 301, VTP Urban Nest, Katraj-Hadapsar Bypass Rd, Pune, MH 411060

Introduction & Corporate Identity

This Privacy Policy ("Policy") governs the collection, processing, storage, disclosure, and protection of personal and commercial data by Directroute Freight Solutions Private Limited (Corporate Identity Number: U49231PN2026PTC254987), having its registered office at 3rd Floor, Shop 301, VTP Urban Nest, Katraj-Hadapsar Bypass Rd, Pune, MH 411060 (hereinafter referred to as "DirectRoute", "Company", "we", "us", or "our"), operating the digital platform and freight coordination portal at https://www.directroutelog.com/ ("Platform").

DirectRoute operates as a B2B logistics coordination and freight management facilitator. We are committed to safeguarding personal and business data in compliance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), and applicable rules and guidelines thereunder.

Statutory Identity

Corporate Registration & Legal Framework

This website is legally owned and operated by Directroute Freight Solutions Private Limited (CIN: U49231PN2026PTC254987), registered with the Registrar of Companies (ROC), Pune, Maharashtra, India.

Scope & Applicability

This Policy applies to all individuals and entities who interact with our services, digital interfaces, customer inquiry forms, or communications:

Shippers & Commercial Clients: Authorized representatives, logistics directors, dispatch coordinators, and procurement personnel of corporate entities booking or inquiring about freight coordination.
Fleet Partners & Transporters: Independent commercial vehicle owners, fleet operators, brokers, and transport contractors who register or coordinate cargo movements with DirectRoute.
Commercial Drivers: Heavy motor vehicle (HMV) operators assigned to execute physical transit on behalf of affiliated Fleet Partners.
Platform Visitors: Any person browsing our website, submitting rate requests, or connecting via customer support channels.

Information We Collect

We collect only the essential personal and operational information required to coordinate freight, verify partners, and comply with transport statutes.

A. Shipper & Corporate Customer Information

Business Profile: Entity legal name, trade name, GSTIN, Permanent Account Number (PAN), registered office address, and billing addresses.
Authorized Personnel: Full name, official email address, mobile number, WhatsApp contact details, and corporate designation.
Consignment Records: Consignor and consignee addresses, warehouse dock contacts, cargo dimensions, weight, commodity descriptions, and declared invoice values for e-Way Bill and transit manifest creation.

B. Fleet Partner & Driver Information

Carrier Verification: Commercial vehicle registration certificates (RC), state and national carriage permits, vehicle fitness certificates, and commercial motor insurance documentation.
Driver Credentials: Name, phone number, commercial driving license (DL) copy, and identity verification documents required for gate pass issuance at pickup/unloading hubs.
Settlement Details: Bank account name, account number, IFSC code, cancelled cheque, and PAN for freight disbursement and advance advances.

C. Journey & Technical Telemetry Data

Transit Updates: Trip progress, milestone checkpoints, GPS coordinates, and estimated arrival updates relayed during active shipment journeys.
Technical Metadata: IP address, device type, browser specifications, and server access logs collected to maintain portal performance and security.

Purpose & Legal Grounds for Processing

We process personal and operational data in strict adherence to Section 4 and Section 7 of the Digital Personal Data Protection Act, 2023, based on contractual necessity, legitimate business uses, and statutory mandates:

Trip Coordination & Load Matching: Matching shipper freight inquiries with verified commercial fleet capacity, scheduling vehicle placement, and dispatching transport instructions.
Statutory Tax & Regulatory Compliance: Complying with e-Way Bill mandates under Rule 138 of the CGST Rules, 2017, the Carriage by Road Act, 2007, motor vehicle laws, and statutory audit obligations.
Proof of Delivery (POD) & Accounting: Maintaining digital trip sheets, signed delivery challans, and electronic POD documentation for invoicing, detention calculation, and dispute resolution.
Fraud Prevention & Transport Safety: Verifying fleet authenticity, driver license validity, and vehicle fitness to ensure roadworthiness and prevent transport fraud.
Customer Support & Service Communications: Addressing rate inquiries, route queries, tracking status updates, and operational support tickets.

Data Security & Storage Standards

In compliance with the SPDI Rules and the DPDP Act 2023, Directroute Freight Solutions Private Limited enforces comprehensive technical, physical, and managerial security practices:

All online communications utilize Transport Layer Security (TLS/SSL) encryption. Access to sensitive corporate, driver, and banking data is restricted to authorized operations personnel on a strict role-based access model.

Physical and electronic databases are backed up systematically and protected against unauthorized modification, leakage, or external breach.

Data Retention Periods

Operational and personal data is retained only for the duration necessary to satisfy the purposes for which it was gathered, or as mandated by Indian statutory frameworks.

In compliance with Indian taxation laws (CGST Act, 2017) and company regulations, financial records, freight invoices, e-Way bills, and proof of delivery documents are retained for up to eight (8) financial years. Following the lapse of statutory retention requirements, data is systematically purged or anonymized.

Rights of Data Principals under DPDP Act 2023

Subject to statutory verifications, users and authorized corporate contacts enjoy specific legal rights under the DPDP Act, 2023:

Right to Access: Request a summary of personal information processed by DirectRoute and the list of operational parties with whom such data was shared.
Right to Correction & Updating: Request correction of inaccurate, outdated, or incomplete records.
Right to Erasure: Request deletion of personal records where continuous processing is no longer required by contract or statute.
Right of Grievance Redressal: Register an official complaint or query with our designated Grievance Officer.
Right to Nominate: Appoint a designated representative to exercise data rights in the event of incapacity or demise.

Cookies & Analytics Practices

Our website utilizes strictly essential operational cookies and lightweight privacy-respecting analytics to optimize site navigation, monitor uptime, and maintain security sessions.

We do not deploy invasive third-party cross-site trackers or ad-network tracking pixels. Users may manage cookie preferences directly through their web browser controls.

Grievance Redressal Officer

In accordance with Rule 5(9) of the SPDI Rules and the DPDP Act 2023, the contact details of our designated Grievance Officer are published below:

Grievance Desk

Designated Grievance & Legal Officer

Grievance Officer & Legal Desk Directroute Freight Solutions Private Limited Address: 3rd Floor, Shop 301, VTP Urban Nest, Katraj-Hadapsar Bypass Rd, Pune, MH 411060 Email: info@directroutelog.com Official Response SLA: Within 30 days of formal written receipt.

Amendments to this Policy

DirectRoute reserves the right to revise or update this Policy from time to time to accommodate evolving statutory regulations or operational changes. All revisions become effective upon publication on this URL.

Continued usage of DirectRoute services or submission of freight inquiries following updates signifies acceptance of the amended terms.

Statutory Compliance Desk

Have Questions Regarding Your Data?

For formal inquiries, data correction requests, or statutory compliance matters, reach out directly to our Grievance Desk.

Designated Desk: Grievance Officer, Legal Affairs

Registered Office: 3rd Floor, Shop 301, VTP Urban Nest, Katraj-Hadapsar Bypass Rd, Pune, MH 411060

Service Level Agreement (SLA): Acknowledgement within 48 hours; resolution within 30 days

Email Legal Deskinfo@directroutelog.com